New GDPR Made Easy for Healthcare 

This course is designed for Healthcare Managers and or Senior Administration Staff who are responsible for the patient data in your care.  It will equip the attendee with the skills to audit the facility for data protection compliance, identify the gaps in your policies and procedures, and prepare a plan to ensure full compliance to Data Protection in time for the 25th May deadline.

The course will cover:

- Risk Assessment - identifying areas of non compliance

- Accountability - understanding the data you hold and what your responsibilities are

- Communicating and educating Staff and Patients

- Understanding Personal Privacy Rights

- Handling access requests

- Obtaining patient consent

- What does 'Legal Basis' mean

- Processing Children's Data

- DPIA (Data Protection Impact Assessments)

- Managing and reporting data breaches

- Responsibilities of a Data Protection Officer

Register your interest


Now Launching:

GP Practice PCRS and Financial Management Course (1 Day)

Learn how to maximise your PCRS income and improve finances of your practice.

How often have you fully analysed your pink sheets to see if you are getting your full entitlement from the PCRS?  Yet doing so, can make a real impact on the financial performance of your practice.  With so many imcome streams to keep track of, it's easy to under-perform in areas such as practice support subsidies, leave entitlements, STCs, correctly categorising your patients, immunisation programs and so on.  Add to that the Under 6s, asthma and diabetic cycle of care and you see how important it is to fully analyse your income.  

This course is designed for anyone responsible for the management of PCRS claims and subsidies within the practice and for tracking income and expenditure.  It will give participants an in-depth understanding of all PCRS and private income sources and the rules and regulations around PCRS claims.  Alpa's PCRS monitoring and financial tracking tools will be used to show participants how to track, monitor and maximise the practice's income.  

2018 Dates.

Smile From September 2018, register your interest in this PCRS course by clicking the link below. We will get back to you with deatails of date and location closer to the course date.

Register your interest


Healthcare Management Training Course (2 Day)

 Practices all over the country have participated in our training course and have found it very beneficial.

This is a  must-attend training programme for anyone wishing to develop their health management skills and are keen to ensure their facility flourishes in a challenging environment.  Participants completing all 8 modules will receive an Alpha certificate in Healthcare Management.

Our experience of working in partnership with the NHS Alliance in supporting healthcare in the UK achieve essential quality and safety standards, to meet with the Care Quality Commission (CQC) requirements will be presented during this course.


  • "I really enjoyed the course. it was relevant, imformative and the content was highly applicable to the challenges faced in practice management. The tutors were industry professionals who were very knowledgable and the encouraged participation making the course very interactive"

For more feedback from previous course clients click here

 Dates for Healthcare Management courses

Smile From January 2019

Register your interest in our Healthcare Management courses.

Course Content

This course will run over 2 days and is made up of 8 training modules covering all key management areas. It is designed by experienced healthcare managers,  for managers and administrative staff in GP Practices, Nursing Homes and other Healthcare Facilities.

It will enhance the skills of managers and administrative staff and equip them with transferable skills and the tools and knowledge to effectively manage a successful healthcare facility.  Participants will benefit from this interactive training programme by developing their personal skills by learning from practical case studies and by receiving new tools and guidelines on practice systems and processes.  The course will involve role-playing exercises to enhance learning.

All training will be given by Jack Nagle who is a highly experienced and qualified Healthcare Manager having worked within the Irish and UK Healthcare system and has provided training to Healthcare Professional for the past 10 years. Jack regularly speaks at conferneces in Ireland and the UK. Read more

Module 1: Leadership & Communication in Healthcare

  • The importance of good Management in today's challenging environment
  • Communication Skills
  • Setting annual goals & objectives for your practice
  • Business Planning

Module 2:  The Patient Journey

  • Patient Service
  • Dealing with difficult and aggressive patients
  • GDPR (General Data Protection Regulations)

Module 3:  Financial Management

  • Finance for non-finance people
  • Budgeting and cash flow Management
  • GMS (PCRS) - Analysis of Claims & Payments (pink sheets) for GPs.   This is optional for Nursing Home and other Healthcare Facilities.

 Module 4:  HR & Performance Management

  • Fundamentals of Employment Law
  • Company Handbook
  • Performance Management

Module 5:  Operational Performance

  • Roles & Responsibilities
  • Time & Stress Management
  • Metrics/KPI

Module 6: Risk Management in Healthcare

  • Risk Management Process
  • Procedure & Template
  • Risk rating & Mitigating Risks

Module 7:  Health & Safety

  • Health & Safety in the Workplace
  • Infection Prevention Control
  • Regulatory Requirements

Module 8:  Quality in Healthcare

  • HIQA's Regulatory Requirements
  • Quality Improvements Initiatives
  • Quality Management Systems

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Please contact us on 022 20799, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further details on upcoming courses