Healthcare Management Training Course

Next Course:


Maldron Hotel, Oranmore, Co Galway

Dates to be confirmed


Over 70 practices have already participated in our training course and have found it very beneficial.

This is a  must-attend training programme for anyone wishing to develop their health management skills and are keen to ensure their facility flourishes in a challenging environment. This training programme is recognised by the Institute of Leadership and Management (ILM) and a participant completing all 8 modules will receive a certificate in Healthcare Management. CLICK  to view Alpha Healthcare's ILM certification.

Our experience of working in partnership with the NHS Alliance in supporting healthcare in the UK achieve essential quality and safety standards, to meet with the Care Quality Commission (CQC) requirements will be presented during this course.


  • "I really enjoyed the course. it was relevant, imformative and the content was highly applicable to the challenges faced in practice management. The tutors were industry professionals who were very knowledgable and the encouraged participation making the course very interactive"

For more feedback from previous course clients click here

Course Content

This course will run over 2 days and is made up of 8 training modules covering all key management areas. It is designed by experienced healthcare managers,  for managers and administrative staff in GP Practices, Nursing Homes and other Healthcare Facilities.

It will enhance the skills of managers and administrative staff and equip them with transferable skills and the tools and knowledge to effectively manage a successful healthcare facility.  Participants will benefit from this interactive training programme by developing their personal skills by learning from practical case studies and by receiving new tools and guidelines on practice systems and processes.  The course will involve role-playing exercises to enhance learning.

All training will be given by Jack Nagle who is a highly experienced and qualified Healthcare Manager having worked within the Irish and UK Healthcare system and has provided training to Healthcare Professional for the past 10 years. Jack regularly speaks at conferneces in Ireland and the UK. Read more

Module 1: Leadership & Communication in Healthcare

  • The importance of good Management in today's challenging environment
  • Communication Skills
  • Setting annual goals & objectives for your practice
  • Business Planning

Module 2:  The Patient Journey

  • Patient Service
  • Dealing with difficult and aggressive patients
  • Confidentiality

Module 3:  Financial Management

  • Finance for non-finance people
  • Budgeting and cash flow Management
  • GMS (PCRS) - Analysis of Claims & Payments (pink sheets) for GPs.   This is optional for Nursing Home and other Healthcare Facilities.

 Module 4:  HR & Performance Management

  • Fundamentals of Employment Law
  • Company Handbook
  • Performance Management

Module 5:  Operational Performance

  • Roles & Responsibilities
  • Time & Stress Management
  • Metrics/KPI

Module 6: Risk Management in Healthcare

  • Risk Management Process
  • Procedure & Template
  • Risk rating & Mitigating Risks

Module 7:  Health & Safety

  • Health & Safety in the Workplace
  • Infection Prevention Control
  • Regulatory Requirements

Module 8:  Quality in Healthcare

  • HIQA's Regulatory Requirements
  • Quality Improvements Initiatives
  • Quality Management Systems

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Please contact us on 022 20799,email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for details on upcoming courses or register your interest here